Wipro is hiring for System Engineer. For full details and apply link, follow below.
Wipro Off Campus Drive
- Position:Â System Engineer
- Location:Â Hyderabad
- Qualification: Bachelor’s & Master’s Degree
- Batch:Â Any
- Salary:Â Min 4 LPA (Expected)
Job Description
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
About Wipro
Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Wipro’s capabilities range across cloud computing, cyber security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.
The company was incorporated on 29 December 1945 in Amalner, India, by Mohamed Premji as Western India Vegetable Products Limited, later abbreviated to Wipro. It was initially set up as a manufacturer of vegetable and refined oils under the trade names of Kisan, Sunflower, and Camel.
In 1966, after Mohamed Premji’s death, his son Azim Premji took over Wipro as its chairman at the age of 21.
During the 1970s and 1980s, the company shifted its focus to new opportunities in the IT and computing industry, which was at a nascent stage in India at the time. On 7 June 1977, the name of the company changed from Western India Vegetable Products Limited, to Wipro Products Limited. In 1982, the name was changed again, from Wipro Products Limited to Wipro Limited. In 1999, Wipro was listed on the New York Stock Exchange. In 2004, Wipro became the second Indian IT company to earn $1 billion in annual revenue.
In 2012, Wipro demerged its non-IT businesses into a separate company called Wipro Enterprises. Prior to this demerger, these businesses, mainly in the consumer care, lighting, furniture, hydraulics, water treatment, and medical diagnostics, contributed about 10% of Wipro’s total revenues.
How to Apply?
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After reading, scroll through to spot the apply link.
Click on the apply link to get diverted to the official website.
Enter the details as per the instructions provided.
Cross-check the provided details before submitting the application.
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